Direct Routing Operator Connect

Teams Voice License Matrix

Click any seat to see the full DR activation stack · No pricing · ⚠ Microsoft licensing changes frequently — always verify against source docs
v1.0 · April 2026
Verified against Microsoft PDFs · April 2026
All Plans — Microsoft.com
INCLUDED In base seat ADD-ON Must purchase FLW SKU Different add-on VOICE ✗ Not DR-eligible NO TEAMS Variant exists
Teams unbundling applies here. New commercial tenants (post-April 2024) receive base plans without Teams. The "No Teams" toggle on each seat reveals what's additionally needed. All plans except E5/O365 E5 require Teams Phone Standard as an add-on.
M365 Frontline — FLW Phone SKU required
M365 Information Worker
Office 365
300-user maximum. Teams always bundled. The April 2024 unbundling applies to "No Teams" variants which exist as lower-cost options but cannot activate voice. No Business plan includes Phone Standard — it is always an add-on. No Business plan is DR-ready out of the box. Teams Essentials is covered under the Standalone tab.
Microsoft 365 Business
Standalone SKUs — not bundled suites. These are individual application licenses that can be combined to build a custom stack. Only Teams Essentials and Teams Enterprise (add-on) support Direct Routing. M365 Apps and Exchange Online plans have no Teams and no path to Phone Standard — they are voice-dead and shown for reference only.
Teams — DR/OC eligible
Microsoft 365 Apps — voice-dead (no Teams, no Phone Standard path)
Exchange Online — voice-dead (no Teams, no Phone Standard path)
No "No Teams" SKUs exist in GCC. Teams is always bundled in all G-tier and F-tier plans. G5 (M365 and O365) is the only GCC plan with Phone Standard included. Teams Shared Space and Room Pro are not available in GCC — verify with your Microsoft GCC representative.
M365 Frontline — FLW Phone SKU required
M365 Government
Office 365 Government
No "No Teams" SKUs in Education. Voice licensing is faculty/staff only. A5 (M365 and O365) is the only plan with Phone Standard bundled. Student licenses should not receive Phone Standard or PSTN assignments. No EDU comparison PDF was available — this data is sourced from the cheat sheet only.
Microsoft 365 Education
Office 365 Education
Teams always bundled in Nonprofit. No "No Teams" SKUs. Feature set is identical to commercial. M365 E5 is the only Nonprofit plan with Phone Standard bundled — O365 E5 NP requires Phone Standard as an add-on. No standalone Phone Standard pricing exists in the NP cheat sheet — confirm with Microsoft.
M365 Frontline — FLW Phone SKU required
M365 Business
M365 Enterprise
Office 365
Universal add-ons for Direct Routing & Operator Connect. These apply across all tenant types unless noted. Click any card for details.
Required for DR / Operator Connect voice
Required for Auto Attendants & Call Queues
Optional voice enhancements
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